What should officers do first when dealing with individuals experiencing a mental health crisis?

When officers encounter individuals experiencing a mental health crisis, the priority is to assess the situation calmly. This approach allows officers to evaluate the circumstances and gather important information about the person’s state, the environment, and any potential risks to themselves or others. A calm assessment helps in determining the best course of action, which may include de-escalation techniques, contacting mental health professionals, or ensuring the safety of all parties involved.

Engaging aggressively or ignoring the situation can exacerbate the crisis and lead to further complications, while calling for backup immediately may be necessary in certain high-risk scenarios but is not typically the first step in addressing a mental health issue unless there is a clear and immediate danger.